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About Us

What is your return policy? 

Sale items, special orders, food products, and seasonal items are non-returnable.  Refunds will be issued for all returned merchandise if returned in salable condition within 30 days of purchase, accompanied by a receipt. Gift recipients are entitled to a nonrefundable store credit. To return or exchange your gift selection, please follow the instructions included with your package. Returns may be sent to:

Southern Specialties

3017 S. Grand Boulevard

Suite B

Spokane, WA 99203

Pending inspection, a refund will be issued for the item value. Shipping and handling charges are nonrefundable. We are not responsible for return shipping. If you received an item in error, contact us within 72 hours and we will issue a call tag for the incorrect item. Please insure your return properly. Credit will not be issued for broken, damaged or misdirected packages. If you have received damaged or defective merchandise, please call 509-838-7699 within 72 hours of receipt. It is necessary to retain all packaging for return claims.

Do you offer free shipping or flat rate shipping?
Yes, Southern Specialties is pleased to offer this promotion to our customers. Please note that this promotion, as with all orders, is per address. Some fragile items may incur a handling charge.  Some larger items such as art and picture frames do not qualify for free shipping.

Do you ship outside the US?
Southern Specialties will ship anywhere in the continental United States. Shipping charges on this site are for this area only. Please call for orders shipping to FPO, APO, AK, and HI addresses. Remember always to include all your contact information and proper email address just in case we need to contact you about your order.

When will my package arrive? 
Once your order ships, a USPS Tracking number will be emailed to allow you to track your package.  

How will my order be shipped?
All orders are shipped USPS. We currently ship to physical addresses.  Most orders are shipped within 48 hours of ordering. We will notify you by email if there is a delay with your order. 

Do you have a physical location? 
Yes, we have a retail location and mail order fulfillment center located at the following address:

Southern Specialties

3017 S. Grand Boulevard

Suite B

Spokane, WA 99203

Do you offer sales and promotions? 
Yes, to find out about all exciting promotions, new products and sales, be sure to follow up on Facebook and check our website for all the latest! 

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